General policy

Reservations and payment

• Your reservation will be confirmed after a deposit of 30% of our offer. Full payment at the reception upon check-in. B&B Fani&Rozi reserves the right to pre-authorize credit cards in advance before arrival. The deposit is not refundable.
• Deadline and method of payment:
  Full payment at the reception upon check-in. Means of payment: Cash, cards (Visa, Maestro, Mastercard). Payment can also be made by proforma invoice or on the website. Later complaints will not be considered.
• Payment data:
  Fani&Rozi, Katjuša Kolar s.p., Pristan 6, 2000 Maribor; Transaction account opened at Delavska hranilnica, IBAN SI56 6100 0002 2899 525, BIC HDELSI22.
• All guests must present a proper photo identification (passport or ID) at check-in. Staying overnight as an unidentified guest means serious violations of the General Terms and Conditions.
• Tourist tax:
  Everyone staying in Slovenia must pay the tourist tax. Tourist tax is not included in the price and must be extra paid upon arrival. Children under 7 years of age are not charged. Currently the tax amounts 2,50€ per night, for children from 7-18 1,25€.
• Children and extra beds
  All children under 7 years of age are free of charge if they sleep with their parents in existing beds. The B&B Fani&Rozi will prepare the extra bed for your child for an extra charge of 10€ per night. Children over 7 years are considered adults. For extra beds, please contact info@fani-rozi.si at least 1 day before arrival.
• Longer stay
  To get a discount for a longer stay (7 days or more; more room reservations), please contact our reception or write to: info@fani-rozi.si. We will make you a friendly offer.

Cancellation / Change of reservations, complaints

• We accept cancellations, changes of reservations and complaints only in writing.
• Cancellation costs are charged as follows, unless agreed otherwise:
• - up to 5 days prior anticipated arrival: no charge;
   - cancellation of reservation less than 5 days before anticipated arrival: 50% of the reservation amount for all booked rooms,
   - cancellation of reservation less than 2 days before anticipated arrival: 100% of the reservation amount for all booked rooms.
• During the Covid 19 pandemic, the cancellation policy is completely flexible: no fees are charged for cancellations or changes up to 24 hours before the arrival date. If you cancel your reservation less than 24 hours before arrival, we will charge you 100% of the reservation amount for all booked rooms.
• In case of no-show the total price of the reservation will be charged according to the valid price list.
• In case of cancellation after check–in or departure before check-out, no refund is possible.
• All changes (e.g. change of arrival time, postponement of arrival date, shortening the length of stay ...) must be made by e-mail directly to info@fani-rozi.si and not by telephone.

Other things to note

• For the lost key we charge you 20€.
• Damaged Fani &Rozi's property or additional cleaning of the room or other premises of the B&B will be charged as a damage service fee. For the additional cleaning of the room we charge 50€. You pay the bill at the reception.
• Smoking in the room will be charged as damage for 50€. Otherwise smoking is allowed on our terrace.
• In case of serious breaches of our general terms&conditions, Fani&Rozi staff or even the police may enter your room.
• If you have left the windows open during the immediate storm or in case of strong wind, the Fani&Rozi staff reserves the right to enter the room and close the windows to avoid serious material damage.
• It is strictly forbidden to stay at the bar or in the breakfast room during the night hours.
• Please, take care of the room. We have lovingly renovated the B&B and prepared it so well for you.

Maribor, 8 December 2020