General policy

Reservations and payment

• Your reservation will be confirmed after a deposit of 30% of our offer. Full payment at the reception upon check-in. The deposit is not refundable.
• Deadline and method of payment:
  Full payment at the reception upon check-in. Means of payment: Cash, cards (Visa, Maestro, Mastercard). Payment can also be made by proforma invoice or on the website. Later complaints will not be considered.
• Payment data:
  Fani&Rozi, Katjuša Kolar s.p., Pristan 6, 2000 Maribor; Transaction account opened at Delavska hranilnica, IBAN SI56 6100 0002 2899 525, BIC HDELSI22.
• All guests must present a proper photo identification (passport or ID) at check- in. Staying overnight as an unidentified guest means serious violations of the General Terms and Conditions.
• Tourist tax:
  Everyone staying in Slovenia must pay the tourist tax. Tourist tax is not included in the price and must be extra paid upon arrival. Children under 7 years of age are not charged. Currently the tax amounts 3,13€ per night, for children from 7-18 years 1,56€.
• Children and extra beds
  All children under 2 years are free of charge if they sleep with their parents in existing beds. For an extra charge of 15,00€ per bed per night we can prepare a baby cot. Children over 2 years old are considered adults. Therefore, we will automatically prepare an extra bed for your child for an extra charge of 15€ per night. For extra beds please contact info@fani-rozi.si at least one day before arrival.
• Longer stay
  To get a discount for a longer stay (minimum 7 nights or more; more room reservations), please contact our reception or write to: info@fani-rozi.si. We will make you a friendly offer.

Cancellation / Change of reservations, complaints

• We accept cancellations, changes of reservations and complaints only in writing.
• Cancellation costs are charged as follows, unless agreed otherwise:
  - up to 3 days prior anticipated arrival: no charge;
  - cancellation of reservation less than 3 days before anticipated arrival: we will charge you 100% of the reservation amount for all booked rooms.
• In case of no-show the total price of the reservation will be charged according to the valid price list.
• In case of cancellation after check–in or departure before check-out, no refund is possible.
• All changes (e.g. change of arrival time, postponement of arrival date, shortening the length of stay ...) must be made by e-mail directly to info@fani-rozi.si and not by telephone.

Other things to note

• For the lost key we charge you 50€.
• Damaged Fani &Rozi's property or additional cleaning of the room or other premises of the B&B will be charged as a damage service fee. For the additional cleaning of the room we charge 50€. You pay the bill at the reception.
• Smoking in the room will be charged as damage for 100€. Otherwise smoking is allowed on our terrace.
• In case of serious breaches of our general terms&conditions, Fani&Rozi staff or even the police may enter your room.
• If you have left the windows open during the immediate storm or in case of strong wind, the Fani&Rozi staff reserves the right to enter the room and close the windows to avoid serious material damage.
• It is strictly forbidden to stay at the bar or in the breakfast room during the night hours.
• Please, take care of the room. We have lovingly renovated the B&B and prepared it so well for you.

Maribor, 4 October 2023